FAQ

Any more questions? Contact us and we’ll be happy to help. We would love to hear from you.

Available Sessions

We offer flexible sessions to suit your family’s needs:
● 8:00am – 6:00pm (Full Day – Private)
● 8:00am – 1:00pm / 1:00pm – 6:00pm (Half Day)
● 9:00am – 3:00pm (School Session)
● 9:00am – 5:00pm (Extended School Session / Part-Time)

Yes.

We work with a professional catering company that provides fresh, balanced meals prepared daily.
Parents may also choose to provide a healthy lunchbox if preferred.

Food is included for private (non-funded) children.
Funded children can opt into nursery meals at an additional cost:
£7 per full day or £5 per half day

● Private children can attend during half term.
● Funded children may book additional sessions in advance, subject to availability and management approval.

We are open all year except:
● Bank holidays
● One week during the Christmas period

● Moon Room: Daily sleep time.
● Rocket Room: Children may sleep or have a 30-minute rest period.
● Galaxy Room: Resting time is provided during the day.

We accept 15 and 30-hour government funding.
Funding can be split across the week following school session times. We always consider parents’ preferences; however, final allocation depends on nursery availability.

In England, nursery funding provides:
● 15 hours per week for all 3–4-year-olds
● 30 hours per week for eligible working parents (children aged 9 months to 4 years)
● Funding covers 38 weeks per year (term time)
Eligibility depends on working status and income.
For full details, visit the official government guidance:

GOV.UK – Free Childcare for Working Parents

We use the Tapestry online learning journal platform.
Through Tapestry, you can:
● View daily updates
● See weekly observations
● Access termly assessments
● Track your child’s development and progress
At pick-up time, staff will also provide verbal feedback and a daily summary sheet.

1. Complete the application form
2. Pay the registration fee and deposit to secure your place
3. Attend 3 free settling-in sessions

● A parent must attend the first session (1 hour) and complete required forms.
● Second session: 1 hour 30 minutes (child begins short independent time).
● Third session: 2 hours (child stays without parent).

This gradual approach helps your child settle confidently and comfortably.

Please provide:
● A bag with 2 changes of clothes
● Extra socks
● A water bottle
● Baby bottle (if required)
● Wellies during winter
● Nappies (if needed)

Please contact the nursery in advance if you expect to be late.
Late collection fees apply, please speak to management for details.

If your child becomes unwell during the day, we will contact you to arrange a collection.
Please request our full illness and exclusion policy from management.

Parents are required to provide nappies in their preferred brand.
You may either:
● Bring a full pack to be stored at the nursery
or
● Place nappies in your child’s bag daily.

We provide cow’s milk for children.
If your child requires formula milk, parents must supply it in their chosen brand.

We ensure children rest comfortably in age-appropriate sleeping arrangements:
● Younger children: Sleep in individual cots.
● Older children: Rest on floor mats in soft, carpeted areas with pillows for comfort.
Our sleep environment is calm, safe, and supervised at all times.

Please provide:
● Milk bottles
● Formula milk
● Nappies
● Dummy (if used)
● 2 changes of clothes
● 2 spare pairs of socks
● Wellies during winter

At Hugs & Giggles, children become familiar with all rooms and staff from an early stage.

 

They often join shared activities and build confidence across the nursery environment.
As they grow and develop, transitions between rooms happen naturally and smoothly.


Because children already know the staff and surroundings, moving rooms is a positive and reassuring experience.

Each child is assigned a Key Worker, a dedicated member of staff who:
● Builds a close, supportive bond with your child
● Supports your child’s settling-in and emotional development
● Monitors progress and development
● Maintains regular communication with parents
The key worker ensures your child feels secure, valued, and understood throughout
their nursery journey.